Customer Service

Contact Us

UPSO BAGS
Westmoreland Works
St Mary's Street
Nelson
Lancs
BB9 7BA

Telephone 44 (0) 1282 615886

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment methods

We accept all major credit cards, VISA and MasterCard debit cards and American Express. We also accept payment by PayPal Express.

Shipping Charges

UK ORDERS: FREE SHIPPING

OVERSEAS ORDERS: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.

Placing your order

When you have chosen the items you wish to buy and added them to your basket, you need to follow these 5 steps to complete your order:

Your billing address
Shipping information
Payment details
Review
Order Complete - we will send an email to confirm your order details

Order Despatch

Orders are normally despatched from our warehouse within three working days.

UK and Overseas Orders over 2kg are despatched by either Parcelforce, TNT, UK Mail, UPS, Fed Ex or DHL. at our discretion. Parcel tracking numbers will be emailed to allow you to track your parcel's progress. Orders under 2kg are despatched by Royal Mail 1st Class - these are not trackable, but we will email you to let you know it is on the way.

Refund Policy

If for whatever reason you are not happy with your UPSO bag purchase you can return it us for a refund. Please send it to UPSO bags c/o Carradice of Nelson Ltd., Westmoreland works, St. Mary's street, Nelson, Lancashire, BB9 7BA United Kingdom. If there is no fault with the item we will deduct a small amount from the refund to cover our original postage costs. For faulty items a full refund or replacement bag will be sent.

UPSO is a trading name for Carradice of Nelson Ltd.

Registered in England. Company registration number 1269407.

Company registered address: Carradice of Nelson Ltd., Westmoreland works, St. Mary's Street, Nelson, Lancashire BB9 7BA. Telephone 01282 615886