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Customer Service

Contact Us

The best way of contacting is is via the form below - we will reply as soon as we are able


Westmoreland Works
St Mary's Street

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment methods

We accept all major credit cards, VISA and MasterCard debit cards and American Express. We also accept payment by PayPal Express.


Shipping Charges


OVERSEAS ORDERS: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.


Placing your order

When you have chosen the items you wish to buy and added them to your basket, you need to follow these 5 steps to complete your order:

  • Your billing address
  • Shipping information
  • Payment details
  • Review
  • Order Complete - we will send an email to confirm your order details


Order Despatch

Orders are normally despatched within three working days by Royal Mail or other courier service at our discretion.


Refund Policy

If for whatever reason you are not happy with your UPSO bag purchase you can return it us for a refund. Please send it to UPSO bags c/o Carradice of Nelson Ltd, Westmoreland Works, St. Marys Street, Nelson, Lancashire, BB9 7BA United Kingdom. If there is no fault with the item we will deduct £5 from the refund to cover our original postage costs. For faulty items a full refund or replacement bag will be sent.


 Telephone 44 (0) 1282 615886


UPSO is a trading name for Carradice of Nelson Ltd.

Registered in England. Company registration number 1269407.

Company registered address: Carradice of Nelson Ltd., Westmoreland works, St. Mary's Street, Nelson, Lancashire BB9 7BA. Telephone 01282 615886