Payment methods

We accept all major credit cards, VISA and MasterCard debit cards and American Express. We also accept payment by PayPal Express.


Shipping Charges


OVERSEAS ORDERS: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.


Placing your order

When you have chosen the items you wish to buy and added them to your basket, you need to follow these 5 steps to complete your order:

  • Your billing address
  • Shipping information
  • Payment details
  • Review
  • Order Complete – we will send an email to confirm your order details


Order Despatch

Orders are normally despatched within three working days by Royal Mail or other courier service at our discretion.


Refund Policy

If for whatever reason you are not happy with your UPSO bag purchase you can return it us for a refund. Please send it to UPSO bags c/o Carradice of Nelson Ltd, Westmoreland Works, St. Marys Street, Nelson, Lancashire, BB9 7BA United Kingdom. If there is no fault with the item we will deduct £5 from the refund to cover our original postage costs. For faulty items a full refund or replacement bag will be sent.


Repair Service

Your UPSO bag is strong and sturdy, but if after lots of use it needs repairing, we can do that!  Please just email us at  We will then let you know the cost of repair – any photos you can attach will help.