Faulty or wrong items received

If the goods you receive are not the items you ordered or are faulty, please contact Carradice immediately to let us understand the problem. We will make good your order at our cost.

Item is not suitable

If the item you ordered does not suit your needs, you may return it for a full product refund if it is in new-condition. Postage will not be refunded.

How to return items

Please email customerservice@carradice.co.uk to organise a returns number

Or send your item back to us at Westmoreland Works, St Mary’s Street, Nelson, Lancashire, BB9 7BA, UK – You MUST include your name, address, phone number, and a copy of your receipt or order number so we can keep track of your return.